Forgot your Password?
Enter your email address below to begin retrieving your password:
Terms of Service | Privacy Policy | Site Information | Site Security
Enter your email address below to begin retrieving your password:
Terms of Service | Privacy Policy | Site Information | Site Security
Thank you for your interest in our service. By agreeing to these terms of business (terms and conditions) and signing up as a Client, you agree to be legally bound by these Terms and Conditions, including those terms and conditions incorporated by reference.
Please read these terms carefully. If you do not accept these Terms and Conditions stated here without modification, you may not use the services.
1.1 Company Information. Registered Office (UK) Ltd (Registered in England - Company Number 09347868)
1.2 Address. 85 Great Portland Street, First Floor, London, W1W 7LT
1.3 Our Websites:
2.1 You confirm that you have written authority to bind any business or company on whose behalf you act to use our service.
2.2 This agreement and our privacy policy constitutes the entire agreement between us and supersedes any previous agreement both written and spoken.
3.1 Registered Office Address. Our address (when ordered and paid for) maybe used as your companies official address (registered office address) with Companies House. Mail received (Official mail) addressed to the company will be forwarded to you free from charge. Official mail includes (and limited to) mail from Companies House, HM Revenue & Customs, Government Gateway, HM Courts & Tribunals Service and the Intellectual Property Service.
3.2 Director Service Address. Our address (when ordered and paid for) maybe used as the director service address for the directors of a Ltd company when a registered office address is also ordered. Mail received (official mail) addressed to the directors will be forwarded free from charge. Official mail includes (and limited to) mail from Companies House, HM Revenue & Customs, Government Gateway, HM Courts & Tribunals Service and the Intellectual Property Service.
3.3 Virtual Business Address. Our address maybe used as a virtual business address (when ordered and paid for) for your company. Our address can be used on your website and stationary as your business correspondent address for the sole purpose of receiving and forwarding mail.
3.4 Telephone Answering Service. We will provide you with a London (0207) or Edinburgh (0131) phone number which you can use as your business phone number or divert calls to. Calls will be answered by our staff in your company name with messages being sent to you via email. Calls will be answered Monday thru Friday 8.30am to 5.30pm.
3.5 Free mail forwarding. When a service ordered includes the free mail forwarding of official mail we will by default open, scan and email your mail to you. Should you require a hard copy of any item of official mail you will need to request this via email or through your admin control panel.
3.6 Mail forwarding of business mail. Business mail will be forwarded to you (to the address provided on your initial order unless changed) weekly. Mail forwarding is charged at cost of post plus £0.20p per item of mail. Mail classed above a "Large Letter" by Royal Mail will be handled by us as a parcel. A postal deposit will be required to cover all mail forwarding. Mail will not be forwarded if a deposit has not been provided or has insufficient funds to cover costs.
3.7 Parcels. Parcels are accepted within our business mail service to a maximum of 1 per day and must be addressed to the business name. Parcels will be forwarded weekly and charged at cost of post plus an equal amount as a handling fee.
4.1 Registered Office Address (when ordered).
4.2 Director Service Address (when ordered).
4.3 Virtual Business Address (when ordered).
5.1 Immoral or Illegal Use. You may NOT use our address for any Immoral or Illegal purposes. If we suspect this is happening your account will be suspended pending further investigation or terminated.
5.2 Personal Mail. Our address may NOT be used for any personal mail.
5.3 Vehicle Registration. Our address may NOT be used to register a vehicle with DVLA. All mail from DVLA will be returned to sender without notification.
5.4 Physical Address. You may NOT imply that you have a physical presence at our address. We reserve the right to advise any visitors to our office (s) that you have a virtual business address only.
5.5 Business Categories. We reserve the right to disallow categories of business as we see fit.
6.1 Fees. Fees are payable in advance annually or monthly (where applicable and as indicated on your order).
6.2 Payments. Payments can be made by debit or credit card using our online payment service or by BASs (BACs payments must be in GBP only).
6.3 Refunds. Refunds when applicable will be sent within 30 days. No refunds for any reason will be considered for any paid periods unless requested within 14 days from date of order.Refunds will all be subject to a £10 or 10% fee whichever is greater.
6.4 Postal Deposit. A postal deposit of £20 for UK forwarding or £50 for overseas forwarding is required and will be used to forward your mail and any handling fee payable.
6.5 Renewals. A renewal notice will be sent out via email 30 days (7 days on monthly packages) prior to the date of renewal. If we do not receive confirmation of your intention to renew by the renewal date the service will stop without further notice. Mail will be returned to sender and calls will not be answered. You agree to take full responsibility to renew your service with us.
7.1 To comply with Anti-Money Laundering (AML) regulations and ‘Know Your Customer’ (KYC) requirements we need to obtain proof of ID and proof of address documents for all customers who use our address and phone services.
7.2 Proof of ID accepted. Passport, Driving licence (photocard only, no paper UK driving licences can be accepted), National identity card, HM Forces identity card, Student Card (must be current), Employment identification card, Disabled drivers blue pass.
7.3 Proof of Address accepted. Telephone Bill – excluding mobile Bill, Gas, Water, Electricity Bill, Mortgage statement, Council tax bill, Bank statement, credit card statement, TV licence.
7.4 Proof of ID and Address must be received within 7 days from date of order. Failure to do so will cause your account to be suspended. Mail will be returned to sender and phones calls unanswered until proof of ID and address has been received and accepted.
8.1 Cancelation by you. If you are not completely satisfied with our services in any shape or form, you can cancel (in writing) this agreement within 14 days from the date of order if our address has not been used for any reason. If you do not cancel within 14 days, the service will continue to operate until such time the service expires.
8.2 Cancellation by us. We reserve the right to cancel the service for any of the following reasons. Non-payment, suspected use of our address for Immoral or Illegal activity, Use of our address to register a vehicle with DVLA, using our address for personal mail, or anything we consider is a miss-use of our service.
8.3 Bailiffs and Debt Collectors. We reserve the right to cancel the service you have with us if a bailiff or debt collector visits our premises. We further reserve the right to pass on your details to a bailiff or debt collector should this occur.
9.1 Compensation. Due to the type of services we provide any compensation claim shall be limited in total to one month's service fee. We cannot accept any compensation claim that is the result of consequential loss to your business.
9.2 Indemnity. By accepting these terms you fully agree to indemnify us from any such claim. You also fully agree to indemnify us from any claim arising from whatever reason, from a third party, and that any such claims will be handled solely and completely between yourself and the third party. In the event that the third party fails to deliver on a particular service we will not be liable, nor applicable to any form of refunds or compensation claims related to the service.
9.3 Limitations of Liability. We will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for, any loss of profits, sales, business, or revenue, loss or corruption of data, information or software, loss of business opportunity, loss of anticipated saving, loss of goodwill or any indirect or consequential loss.
10.1 Communication. When we refer to "in Writing", this includes e-mail.
10.2 Contact Information. It is your responsibility to update all contact information using your admin control panel. Failure to keep all contact information (including mailing address, email address and telephone number) up to date can result in the suspension of your service.
11.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms and Conditions.
11.2 You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.
11.3 The Contract is between you and us. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties Act) 1999.
11.4 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
11.5 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
11.6 We shall use all reasonable endeavours to treat your confidential information as confidential.
11.7 Nothing in these Terms and Conditions shall be deemed to establish any partnership or agency relationship between the parties.
11.8 The headings of these Terms shall not affect interpretation.
11.9 The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
11.10 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).
11.11 Change of address. We reserve the right with 14 days written notice to change, amend or close any location (office or address). An alternative address will be offered. Should you choose not to use the newly offered or amended address you will not be entitled to a full or partial refund.
11.12 Notice of Disclosure. All mail items received and business information acquired is treated as commercially confidential and will not be disclosed to anyone outside our company or partner companies we use in the provision of your service. We reserve the right, however, to provide information to the police or other investigative bodies where it is our belief that our services are being or have been used for criminal or fraudulent purposes.
Updated 23.05.2018
This website is owned and operated by Registered Office (UK) Ltd. For the purposes of the Data Protection Act 1998 and the General Data Protection Regulations (GDPR) the data controller is Registered Office (UK) Ltd
In this document, "we" or "us" refers to Registered Office (UK) Ltd
This privacy policy explains how we use any personal information we collect about you when you use our services.
This is a notice to tell you our policy about all information that we collect about you and how we use it.
Our policy is both specific and strict. It complies with UK law and as a data controller, is bound by the requirements of the General Data Protection Regulations (GDPR).
You agree that we are entitled to obtain, use and process the information you provide to us to enable us to carry out the services you have requested.
Personal data relates to any information about you which may include:
We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
We will only use your personal data when the law allows us to do so, and most commonly to enable us to provide the requested services to you:
We may receive data from you for the purposes of identifying you and where you live such as a copy of your passport and proof of address such as a utility bill to meet our know your client and money laundering requirements.
Our work providing a requested service to you may require us to use third party software’s. These may include, but not limited to:
We may also use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
See our Security Policy for full information.
You can access all your personally identifiable information that we collect online and maintain by sending us an email to help@theoffice.support . We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
You may request deletion of your personal information by us. We may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud prevention or similar purposes
Cookies are small text files that are placed on your computer's hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser) or may remain on your computer until you delete them or until a defined period of time has passed.
Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we may use cookies:
This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of WorldPay that page may be dressed in our "livery", but it is not controlled by us. Our staff and contractors never have access to it.
When you call our office, we may collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.
Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
This is information given to us by you in your capacity as an affiliate (or reseller) of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation.
Our web sites are hosted in the EU. We also use outsourced services in countries outside the EU from time to time in other aspects of our business. Accordingly, data obtained within the UK may be "processed" outside the UK and data obtained in any other country may be processed within or outside that country.
This privacy policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately. Except as set out above, we do not share, or sell, or disclose to a third party, any personally identifiable information collected on our websites.
Updated: 23.05.2018
The Office Support is a UK based behind the scenes business to business service provider specialising in mailing address and telephone answering services with cost effective products and customer service at the core.
Our dedicated team will provide a professional behind the scenes service to you and your business time after time.
Registered Office (UK) Ltd is committed to protecting our customer's privacy and personal information. Our websites and servers employ extensive security measures in place to ensure your personal and company information and credit card details remain secure.
When you create an account, place a new order or log into our client admin portal (theoffice.support) your data is protected by an encrypted connection “https”. This means that all information sent from your computer to our server is encrypted.
We are GDPR compliant and promise we will never sell your details to a third party.
We do not manage or have access to your payment data. We work with WorldPay as our payment gateway to assist us not only stay compliant regarding Data Protection, but also to make sure that your critical data is kept safe. When you enter your payment details into our website, you are entering them into a WorldPay secure server. WorldPay privacy policy can be found here.
We use strong, cross-platform compatible encryption. SSL is in use across all our websites. The Secure Socket Layer protocol was created to ensure secure transactions between a browser and a server. The protocol uses a third party, a Certificate Authority (CA), to identify one end or both end of the transactions.
Your password is encrypted. Encryption uses a special key to turn your password into a random string of text and can only be decrypted with the same key.
Our dedicated servers are located in a high security data centre in the UK. On-site security guards, CCTV monitoring and biometric systems restrict access only to authorised personnel.
Our servers are protected at the gateway by two managed SonicWall NSA Firewalls with Unified Threat Management (UTM), Deep Packet Inspection, Intrusion Prevention System, Gateway Anti-Virus, and DoS protection.
The Firewalls are in a high availability pair with automatic fail-over for maximum uptime.
All ports are blocked, and essential ports opened. Sensitive ports can be opened to specific IP's only in addition the server has a number of security features including a Web Application firewall which analyses all data being posted to the web site for signs of attack and blocks them.
An anti-brute force firewall will block brute force login attempts to our server and websites.
Only the minimum number of people necessary have access to our servers and network infrastructure.
Access privileges are granted based on roles and specific needs. Strong password controls are defined on each of our servers, websites and portals.
Our custom-built company management software is a cloud-based system – your data is stored in our database held in our high security data centre. This means that your personal and company information is not held on a PC, laptop or office server – all of which are all vulnerable to data loss or theft. For extra safety, regular backups are taken of your data.
For data backup and recovery purposes regular data backups are performed and held in storage systems within the data centre. All data backups are held in the UK
If you have any further questions or concerns regarding the security of our website(s), please contact us at: help@theoffice.support.
Updated: 23.05.2018